Publikationen

• Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention, in: Electronic Markets, 2023 (N. Meyer (née Mozafari), M. Schwede, M. Hammerschmidt, W.H. Weiger)
• Play hard, work hard? How Tetris experience impacts the performance in manual truck loading for retail distribution, in: Proceedings of the EURO Working Group Meeting on Retail Operations, Vol. 5, 2022 (D. Loske, M. Hammerschmidt, M. Klumpp, A. Arabmaldar, K. Berendes)