Call for Papers - ECIS 2020: Digital Customer Experiences and Interactions
Manuel Trenz, in cooperation with Christian Matt (University of Bern) and Juliana Sutanto (University of Lancaster), is offering a track on "Digital Customer Experiences and
Interactions" as part of the European Conference on Information Systems (ECIS2020). Topics of interest include but are not limited to:
- Digital customer experiences across virtual and physical environments
- Multichannel and omnichannel experiences
- Development and management of digital customer experience
- Digitized customer journeys across dynamic product lifecycles (e.g., smart products…)
- New technologies for improved customer experiences (e.g. virtual or augmented reality, wearables, beacons)
- Customer interactions with and in digital environments
- The interplay between individuals’ and technologies’ decisions (e.g., through smart assistants, artificial intelligence, …)
- Characteristics and nature of interactions between customers and technology (e.g., emotions, trustworthiness, habit…)
- Active and empowered customers as creators and providers of goods and services (e.g., sharing products, sharing services, reselling, …)
- Interdependencies between individuals’ existing devices and service portfolios on future decisions and interactions
- Outcomes of digitized customers
- Positive impacts (e.g., convenience, happiness, efficiency, informedness, feeling valued, trust,…)
- Negative impacts (e.g., manipulation, reduced autonomy, reduced creativity, surveillance, privacy loss, well-being, …)
- Indirect impacts on third parties (e.g., competition, product designers, vendors, society, …)
Further information
General Call for paper: https://ecis2020.ma/call-for-papers-and-panels/Details and track description: https://ecis2020.ma/ecis-2020-tracks/
Deadline for submissions: 29.11.2019