Zwei Beiträge auf der Hawaii International Conference on System Sciences 2022 (HICSS 2022)

Die Professur für Anwendungssysteme und E-Business ist mit zwei Beiträgen auf der Hawaii International Conference on System Sciences 2022 (HICSS 2022) vertreten:

Raphael Meyer von Wolff präsentiert den Beitrag: "Chatbot Introduction and Operation in Enterprises – A Design Science Research-based Structured Procedure Model for Chatbot Projects"

Abstract: Chatbot research has become an emerging research area. Researchers survey the technology behind and the whole ecosystem from different perspectives, e.g., human-computer interaction, design research, or anthropomorphism. To foster the transfer from research to practice, a comprehensive structured procedure model is missing yet. Due to this, the transfer of the research results into real-world settings in enterprises is often complicated. Hereto, we propose a comprehensive structured procedure model to guide practitioners in chatbot projects based on a Design Science Research study. In doing so, necessary project steps are pointed out and corresponding research results are highlighted to make them reusable for practice in a targeted manner. Thus, we provide structured support for chatbot projects in enterprises.

Julian Busse präsentiert den Beitrag: "Does Technology Matter? How Digital Self-Efficacy Affects the Relationship between ICT Exposure and Job Dissatisfaction"

Abstract: Despite multiple potentials of information and communication technologies (ICT), their increasing diffusion at today’s workplaces may lead to psychological issues for employees, unveiling a dark side of ICT use. Our study aims to examine the association between work related ICT exposure (i.e. ICT use and digital work intensification) and job dissatisfaction. We further look at the role of digital self efficacy as a moderator of the effect of digital work intensification. Cross sectional data from a nationally representative study of 1,145 employees were used in multiple regression analysis. Our results show that higher levels of digital work intensification are associated with higher levels of job dissatisfaction. Further, digital self efficacy buffers the effect of digital work intensification on job dissatisfaction. Thus, our findings imply that fostering employees’ confidence in their abilities in dealing with the challenges of digitalization promotes employees’ job satisfaction and coping with the negative effects of work-related ICT exposure.