Beiträge im CONVERSATIONS 2019 Workshop

Die Professur für Anwendungssysteme und E-Business ist mit zwei Beiträgen auf dem 3rd International Workshop on Chatbot Research (CONVERSATIONS 2019) vertreten:

Preprints sind auf der Workshopseite verfügbar und werden als Post-Workshop Proceedings in Springer Lecture Notes in Computer Science veröffentlicht!

Dr. Sebastian Hobert präsentiert den Beitrag: "Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings – Experiences from a Field Study":

Abstract: In this paper, we analyze the use of small talk conversations based on a dialogue analysis of a long-term field study in which university students regularly interacted with a chatbot during a 3-month period of time in an educational setting. In particular, we analyze (1) how often the students engage with small talk topics during the field study, and (2) whether a larger amount of small talk conversations correlates with the students’ engagement in learning activities within our chatbot-based learning system, i.e., if engaging in small talk conversations correlates to a more intensive use of the chatbot during our field test. Our results suggest that small talk conversations might play an important role in the design of our chatbot as students who chat about small talk topics also frequently chat about learning-related topics. Nevertheless, the overall impact of small talk capabilities of chatbots should not be overestimated.

Raphael Meyer von Wolff präsentiert den Beitrag: "Chatbots for the Information Acquisition at Universities – A Student's View on the Application Area":

Abstract: Chatbots are currently widely used in many different application areas. Especially for topics relevant at the workplace, e.g., customer support or information acquisition, they represent a new type of natural language-based human-computer interface. Nonetheless, chatbots in university settings have received only limited attention, e.g., providing organizational support about studies or for courses and examinations. This branch of research is just emerging in the scientific community. Therefore, we conducted a questionnaire-based survey among 166 students of various disciplines and educational levels at a German university. By doing so, we wanted to survey (1) the requirements implementing a chatbot as well as (2) relevant topics and corresponding questions that chatbots should address. In addition, our findings indicate that chatbots are suitable for the university context and that many students are willing to use chatbots.