Göttingen Call Center Software (GCCS)

Project Description

In order to increase the level of service provided by the central Student Advisory Service, the University of Göttingen has set up a telephone hotline for questions about admission to the university, studies, studying in Göttingen etc. for the WiSe 2004/2005. The Institute for Business Information Systems has developed an application system (Göttingen Call Center Software (GCCS)) to support discussions in regards to content and the administration of processed calls.

Screenshot of the Göttingen Call-Center-Software

Time Span

• 2005-2006, 2008

Project Partners

• Central Student Advisory Service of the University of Göttingen