FACHARTIKEL

• Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention, in: Electronic Markets, Vol. 32, Issue 4, S. 2491–2505, 2022 (zusammen mit N. Meyer (geb. Mozafari), M. Hammerschmidt und W. Weiger), Impact Factor: 6,017

KONFERENZBEITRÄGE

• Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 56, 2023 (zusammen mit M. Hammerschmidt, N. Mozafari, N. von Schnakenburg)


• "I Will Follow You!" – How Recommendation Modality Impacts Processing Fluency and Purchase Intention, in: Proceedings of the International Conference on Information Systems, Vol. 43, 2022 (with M. Hammerschmidt, N. Zierau, A. Janson, J. M. Leimeister)


• Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 55, 2022 (zusammen mit N. Mozafari, W. Weiger und M. Hammerschmidt)


• The Dark Side of Privacy Nudging – An Experimental Study in the Context of a Digital Work Environment, Proceedings of the Hawaii International Conference on System Sciences, Vol. 54, 2021 (zusammen mit T. Barev und A. Janson)


• Designing for Social Presence and Leveraging the Outcomes of Customer Service Chatbots, Academy of Management Annual Meeting Proceedings, 2019 (zusammen mit A. Janson und O. Degen)