Publication on chatbots in the ISJ

📖 Excited to share our latest OPEN ACCESS article published in the Information Systems Journal!

What's it about?
Our research dives deep into the evolving world of interactive decision aids on websites. We've moved from the era of static web forms to the dynamic realm of chatbots. But what makes chatbots so persuasive and thus effective in eliciting user information, which is crucial for a website's economic viability?

🔗 You will find some interesting answers here: