PRESENTATIONS

• AI-informed Transformative Service Research – Deploying AI Agents to Empower Vulnerable Consumers, AIRSI 2022 – Technologies 4.0 in Tourism, Services & Marketing, virtual conference, 12.07.2022


• AI and the Vulnerable, Pacific Asia Conference on Information Systems (PACIS), virtual conference, 06.07.2022


• Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots, 55th Hawaii International Conference on System Sciences (HICSS), virtual conference, 04.01.2022


• That's so Embarrassing! When not to Design for Social Presence in Human-Chatbot Interactions, 42nd International Conference on Information Systems (ICIS), virtual conference, 13.12.2021


• Service Delivery through Chatbots, Marketing Impulse XXL, joint event of the Marketing Clubs in the North Region of the German Marketing Association e.V., virtual lecture, 25.05.2021


• Resolving the Chatbot Disclosure Dilemma: Leveraging Selective Self-Presentation to Mitigate the Negative Effect of Chatbot Disclosure, 54th Hawaii International Conference on System Sciences (HICSS), virtual conference, 05.01.2021


• The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots, 41st International Conference on Information Systems (ICIS), virtual conference, 14.12.2020