Dr. Nika Meyer (née Mozafari)
Short CV
- Since 2022: Post-Doc, Chair of Marketing and Innovation Management, Georg-August-University of Göttingen
- Doctorate in Marketing (Dr. rer. pol.), Georg-August-University Göttingen
- 2018: Research Assistant at the Chair of Marketing and Innovation Management, Georg-August University of Göttingen
- 2018: M.Sc. in Marketing and Distribution Management, Georg-August-University of Göttingen
- Study abroad Catholic University of Lille, France
- 2015: B.Sc. in Business Administration, University of Applied Sciences and Arts Hannover
- Study abroad, Udayana University, Jimbaran, Indonesia
- Practical Experience:
- Various internships and working student positions in the fields of marketing and digital IT, e.g. at Volkgswagen and E.ON
Awards
- Robert Johnston Award "Highly Commended Paper" for the article "Trust me, I'm a Bot – repercussions of chatbot disclosure in different service frontline settings"
- Emerald Award "Highly Commended Paper" for the article "Trust me, I'm a Bot – repercussions of chatbot disclosure in different service frontline settings"
- Florenz Sartorius Award for the dissertation titled "Agents Without Agency? Consumer Responses to Artificial Intelligence-Based Agents"
- Best Reviewer in the track " AI in Business and Society" at the International Conference on Information Systems 2022 in Copenhagen, Denmark
- Finalist, Best Paper Award in the Track "Internet and The Digital Economy ", Hawaii International Conference on System Sciences (HICSS-55), 2022
- Award for the best presentation at the cooperation event of the German Marketing Association "Marketing Impulse XXL 2021
Review Activities
- International Conference on Information Systems (ICIS)
- European Conference on Information Systems (ECIS)
- Hawaii International Conference on System Sciences (HICSS)
- Various journals in the field of service, marketing and IS
Field of Research
- Service delivery with AI-based agents, e.g. chatbots and service robots
- Attribution of service failures in interactions with AI-based agents
- AI-based agents for vulnerable consumers